The General Insurance Standard Council (GISC) is the watchdog established to monitor and enforce standards in all areas of general insurance, including the fair
treatment of customers. The Government announced some time ago that the Financial Services Authority would regulate general insurance but this is unlikely to happen before 2004 and in the
meantime GISC continues to set and enforce good practice to ensure that general insurance customers are treated fairly.
Members of GISC include insurance companies and intermediaries and are monitored independently to ensure that they follow the GISC Code of Standards. In addition to the GISC there are other regulatory bodies such as the Association of British Insurers (ABI) and the British Insurance Brokers Association (BIBA) and members normally include the relevant logo in their literature.
Information about proposed insurance
Members will provide adequate information in a comprehensive and timely way to enable commercial customers to make an informed decision about the General Insurance Products or General Insurance Activity-related services being proposed.
Providing Ongoing Service
If your insurer, broker or intermediary is a member of the GISC you should ensure that these standards are met.